These General Terms and Conditions apply to all orders placed by consumers and businesses through our online shop.
Provider and contractual partner:
strumpfwelten.de
Biolik Versand & Service
Inh. Walter Biolik
Frankenstraße 16
63828 Kleinkahl-Edelbach
Germany
E-Mail: office@strumpfwelten.de
Tel.: +49 6024 6382690
Service hours: Mon–Fri 8am–4pm
(1) The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to order (invitatio ad offerendum).
(2) By clicking the “Buy now” button, you place a binding order for the items in your shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail.
(3) The contract text will be saved by us and sent to you by e-mail together with the GTC after conclusion of the contract.
The prices shown on the product pages include statutory VAT and other price components. Shipping costs may apply in accordance with § 4.
(1) Germany: Shipping costs are a flat rate of 4.90 EUR per order. Orders of 49.99 EUR or more are shipped free of charge.
(2) EU Countries (AT, BE, NL, FR, IT, ES, PL, CZ, DK, SE): Shipping costs are a flat rate of 7.90 EUR per order. Orders of 120.00 EUR or more are shipped free of charge.
(3) Switzerland and United Kingdom (UK): Shipping costs are a flat rate of 9.50 EUR per order. Orders of 150.00 EUR or more are shipped free of charge.
(4) Deliveries to Switzerland and outside the EU are exempt from VAT. The purchase price is reduced accordingly by German VAT (19 %). Additional customs duties, taxes and other charges of the destination country may apply and are payable by the buyer.
(1) Delivery is made via DHL.
(2) The delivery time within Germany is 2–3 working days, within the EU Countries (AT, BE, NL, FR, IT, ES, PL, CZ, DK, SE) 5–8 (EU), 6–10 (CH/UK) working days.
(3) Should an ordered product unexpectedly be unavailable, we will inform you immediately and refund any payments already received.
(1) The following payment methods are available to you:
(2) Set-off against counterclaims is only permissible insofar as they have been legally established, are undisputed or have been acknowledged by us in writing.
The delivered goods remain the property of the provider until full payment has been made.
Consumers are entitled to a statutory right of withdrawal. The details are set out in the following cancellation policy:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
strumpfwelten.de
Biolik Versand & Service
Inh. Walter Biolik
Frankenstraße 16
63828 Kleinkahl-Edelbach
Germany
E-Mail: office@strumpfwelten.de
Tel.: +49 6024 6382690
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(If you wish to withdraw from the contract, please fill in this form and send it back.)
(*) Delete as appropriate.
If goods are delivered with obvious transport damage, please report such defects to the delivery person immediately and contact us without delay. Failure to make a complaint has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.
The statutory warranty provisions apply.
(1) We are liable without limitation for damages arising from injury to life, body or health.
(2) Otherwise, we are only liable for intent and gross negligence as well as for breach of material contractual obligations (cardinal obligations). In the event of breach of material contractual obligations, liability is limited to the foreseeable, contract-typical damage.
(3) Liability under the Product Liability Act remains unaffected.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
(2) The place of jurisdiction for all disputes with businesses is our place of business.
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.
As of: March 2026