Select your desired products and add them to your shopping cart using the "Add to cart" button. You can view and adjust the contents at any time via the cart icon in the top right corner. Then click "Proceed to checkout", enter your delivery and billing details, choose your preferred payment method, and complete the order. You will receive an immediate confirmation email with all the details.
Tip: With Express Checkout you can also order directly from the shopping cart using PayPal or Amazon Pay. Your address details are automatically transferred from the payment provider.
No, you can also order as a guest without creating a customer account. However, if you shop with us regularly, we recommend creating an account. This way you won't need to re-enter your details each time and can view your order history.
As long as your order has not yet been shipped, you can contact us by email or via the contact form to make changes or cancel the order. After shipping, please use our right of withdrawal for a return.
Your order becomes binding once you have completed the ordering process and confirmed the payment method. You will then receive an automatic order confirmation by email, which also serves as the order acceptance.
Yes, we store the contract text. The order data and our terms and conditions are sent to you by email. You can view past orders at any time in your customer account. Our terms and conditions can also be accessed, printed and saved on our website at any time.
We offer six secure payment options:
For more details, please visit our Prices, Shipping & Delivery page.
Yes, all payments are processed via encrypted and certified connections. Card payments and SEPA direct debits are handled by PayPal as a secure payment service provider. Your payment details are never stored on our servers.
For PayPal, Amazon Pay, credit/debit card and SEPA direct debit, the charge is made immediately after completing the order. For Buy Now, Pay Later, you have up to 30 days depending on PayPal's terms. For bank transfer, the amount must be paid within 14 days of order placement.
Within Germany, shipping costs €4.90. Orders over €49.99 qualify for free shipping. For EU countries, shipping is €7.90 (free from €120), and for Switzerland, UK €9.50 (free from €150). Full details can be found on our Prices, Shipping & Delivery page.
Within Germany, delivery usually takes 2–3 business days. For deliveries to the EU, Switzerland and UK, please allow 6–8 business days. Shipping is handled exclusively by DHL.
Yes. Once your order has been shipped, you will receive an email with the DHL tracking number. You can track the current status of your parcel at any time on dhl.de.
Yes, deliveries to DHL Packstations are possible. Enter your Packstation number and your DHL post number as the delivery address during checkout. The correct format is:
First Name Last Name
Packstation [Number]
Postcode City
DHL Post Number: [Your Number]
If an ordered item is unexpectedly unavailable, we will notify you immediately by email. You can then choose to wait for the restocked item or cancel the order. Any amounts already paid will of course be refunded. Subsequent deliveries are shipped free of charge.
Yes, we ship to all EU countries, Switzerland, UK, and Switzerland. For deliveries to Switzerland and other non-EU countries, German VAT (19%) is deducted. However, additional customs duties and import taxes may apply and are to be borne by the recipient.
You may return any item within 14 days of receipt without giving any reason. Simply send the goods to:
strumpfwelten.de
Biolik Versand & Service
Frankenstraße 16
63828 Kleinkahl-Edelbach, Germany
For full details, please see our cancellation policy.
Return shipping costs are borne by the buyer as per our cancellation policy. If the goods were delivered damaged or defective, we will of course cover the return shipping costs.
After receipt and inspection of the return, we will refund the purchase price within 14 days via the original payment method. For bank transfer orders, the refund is made to the bank account you provide.
We do not currently offer direct exchanges. Please return the unsuitable item and place a new order for the desired item. This ensures you receive your new goods as quickly as possible.
With a customer account, you enjoy the following benefits:
Log in to your customer account and navigate to "My Account". There you can set a new password under "Change Password". If you've forgotten your password, use the "Forgot Password" function on the login page.
If you wish to delete your customer account, please contact us via our contact form or by email. We will delete your data in accordance with applicable data protection regulations.
You will find size charts and fit information on the relevant product pages. Our size calculator helps you determine the right hosiery size based on your shoe size. If in doubt, we recommend choosing a size up.
The material composition can be found in the product description. Commonly used materials include:
We strive to display product colours as realistically as possible. However, due to different screen settings and lighting conditions, colours on your device may vary slightly from the actual colour.
You can reach us via our contact form or by email. We aim to respond to all enquiries within 1–2 business days.
Please contact us immediately via the contact form with a brief description of the defect and a photo if possible. We will arrange a replacement or refund as quickly as possible.